Salesforce Broadens the Scope of MuleSoft to All Teams: Brining Easy Automation and Integration Across Any Workflow or System
The global CRM giant, Salesforce introduced the next-gen MuleSoft on June 29, 2022, which is a unified solution for integration, APIs, and automation that lets teams automate any or all of the workflows fluidly. Thus, letting your team adapt to the constant changes that occur in your business workflows without the help of any technical or non-technical teams.
The next-gen MuleSoft Automation and Integration tool comes with no-code capabilities that help you quickly automate repetitive tasks utilizing bots with the help of MuleSoft RPA. Further, it has the capacity to connect data from any system like Workday, Stripe, Slack, etc., with MuleSoft Composer.
Additionally, these capabilities are integrated into the Salesforce Flow — a suite of automation technologies that helps customers automate any business process swiftly in Salesforce — helping businesses save time, deliver better experiences, and increase productivity. With this, customer service agents can sync customer records faster to improve customer service interactions and sales teams can close deals effortlessly.
Shaun Clowes, the Chief Product Office at MuleSoft quoted that MuleSoft empowers organizations integrate complex data and data systems while expanding the user base of business automation throughout various business functions. The result of these efforts is to empower everyone to do more with less, thereby creating workflows and integrations faster driving efficient growth and value.
MuleSoft Automation and Integration: Bringing the future of work to every team
Macroeconomic uncertainties, prices, hiring and more are sweeping across markets making businesses focus on saving costs, increasing productivity, and enhancing their growth. According to Salesforce Research done in June 2022, the demand for time-saving automation from businesses rose to 90 percent over the last two years.
But with the work-from-anywhere culture taking over the world, firms have to manage large volumes of data and systems and carefully connect them to avoid any kind of integration roadblocks. Plus, 96 percent of companies find it difficult to modify their current automation whenever they have new business requirements or new systems integration is required.
The latest Salesforce MuleSoft release addresses these business concerns and empowers firms with the following capabilities
Ø Deliver Intelligent Automation Anywhere
MuleSoft RPA empowers teams to usurp manual and repetitive tasks with bots that are capable of processing data from any business system, photo, legacy user interface, or document intelligently. Teams can share these bots and reuse them across various business functions.
Ø Drive faster innovation with clicks and no-code
MuleSoft RPA and MuleSoft Composer are equipped with bots and pre-built connectors that connect applications seamlessly — driving the innovation process with just a few clicks and zero-code.
Ø Automate and integrate anything
Both MuleSoft Composer and MuleSoft RPA work with Anypoint Platform (industry-leading MuleSoft API integration and API management platform) seamlessly. Automations like these can benefit various connectors and systems, and directly invoke APIs created by technical teams.
Ø Achieve end-to-end automation at scale
Business teams can automate workflows across various apps and systems using MuleSoft RPA easily by integrating the RPA bots with Salesforce Customer 360, MuleSoft Composer, and Anypoint Platform coherently.
Ø Maintain security and governance
IT teams can monitor, govern, and secure all the integrations and automation built with bots or APIs with the Anypoint Platform.
MuleSoft RPA automates any process for any team with personalized bots | Image Source: MuleSoft
Salesforce users drive value for the customers and business with automation
Salesforce-based businesses are running a massive 4.8 billion MuleSoft transactions every day and cutting down operational costs by 74 percent — thus, saving more than 100 billion work hours every month with the help of Salesforce Flow.
Let’s take a look at some Customer 360 & MuleSoft Integration success stories from renowned enterprises:
Ø ADT
One of the strong attributes of ADTs growth goes to the acquisition and growth opportunities that streamlined their technology stack and have driven resolute changes fueling both customer and employee experiences, says Sam Jaddi, CIO — ADT. Through MuleSoft this firm automated various processes and integrated crucial systems seamlessly. Thus, delivering premium and unified customer experiences from wherever their employees are across all business teams.
Ø AT&T
While AT&T has already been using Salesforce to deliver connected experiences to countless customers, with the help of MuleSoft AT&T has successfully fortified and streamlined customer support across various channels. MuleSoft’s automation and integration capabilities have drastically reduced AT&T’s administrative tasks. Brad Ringer, the Principal Solution Engineer at AT&T says. He further adds that Salesforce and MuleSoft together helped them save 1 million work hours of their Service and Sales teams every year.
Ø Bayer Crop Science
Bringing innovative agricultural solutions and promoting sustainable farming to farmers is what Bayer Crop Science all about. Geoff Hickman, a technical architect at Bayer Crop Science claimed that they have been delivering better customer experiences by integrating legacy systems and Salesforce with MuleSoft.
Ø Western Union
Yet another cross-border, cross-currency money transfer and payments giant, Western Union has been delivering new customer experiences with the help of Salesforce Customer 360. Yet another addition to their business is MuleSoft which is making workflow automation and information access easier and empowering them to deliver omnichannel experiences to customers in real-time.
Pricing and Availability
· MuleSoft Composer is generally available.
· MuleSoft RPA is expected to be available in general in early August 2022.
